1. Introduction
Buckingham Homes Pty Ltd (ACN 699 101 070, ABN 99 699 101 070) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at buckinghamhomespty.site or interact with us in connection with our services.
We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and will handle your personal information in accordance with that legislation.
2. What Information We Collect
We may collect the following types of personal information:
- Identity Information: your name, email address, phone number, and postal address.
- Enquiry Information: details you provide when contacting us via our website or email, including project details and preferences.
- Technical Data: your IP address, browser type, operating system, referring URLs, and browsing behaviour on our website (collected via cookies and similar technologies).
- Correspondence: records of communications between you and us.
3. How We Collect Information
We collect personal information in the following ways:
- When you voluntarily submit an enquiry through our contact form or email us at [email protected].
- Through automated technologies such as cookies and server logs when you browse our website.
- When you communicate with us by email, telephone, or in person.
4. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your enquiries and provide information about our building services.
- To communicate with you regarding your project or potential project.
- To improve our website, services, and customer experience.
- To comply with legal and regulatory obligations.
- To send administrative information, such as updates to our terms or policies.
We will not use your personal information for marketing purposes without your express consent. You may opt out of any marketing communications at any time by contacting us.
5. Disclosure of Information
We may disclose your personal information to:
- Our employees, contractors, and trusted service providers who assist us in delivering our services (subject to confidentiality agreements).
- Regulatory bodies or law enforcement agencies as required by Australian law.
- Professional advisers including accountants, lawyers, and insurers.
We will not sell, trade, or rent your personal information to third parties. All disclosures are made in compliance with the Australian Privacy Principles.
6. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.
You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website. We use:
- Essential Cookies: required for the website to function properly.
- Analytics Cookies: to collect anonymous data about how visitors use our site.
7. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encryption, access controls, and regular security reviews.
8. Access and Correction
Under the Australian Privacy Act 1988, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any information that is inaccurate, out of date, or incomplete.
To make a request, please contact us at [email protected]. We will respond within a reasonable period and may require verification of your identity.
9. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us at [email protected] with full details of your complaint. We will investigate and respond within 30 days.
If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
Email: [email protected]
Website: buckinghamhomespty.site
ABN: 99 699 101 070 · ACN: 699 101 070